Customer Reviews

Rated 4.5 out of 5 stars on Trustpilot

TrustScore 4.6  |  Based on 8,278 reviews

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Ratings and reviews last updated 8 October 2026.

Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.

In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.

We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.

Review summary

Created with AI from recent Trustpilot reviews · based on 349 reviews between 12 July 2026 and 4 October 2026

Customers repeatedly describe Leisureshopdirect as a reliable source for caravan, motorhome and camping parts, with a wide range of spares in stock and prices that compare well with other suppliers. Many mention finding items that were hard to track down elsewhere, including components for older or non-UK vehicles, and report that the parts arrived correct, well packaged and fitted as expected.

The website draws consistent praise for clear diagrams, detailed listings and a straightforward search and checkout, with repeat buyers saying the experience is the same every time. Delivery is frequently described as quick, often within a day or two, with helpful tracking and delivery options. Customer service by email is noted for prompt, knowledgeable replies that help identify the right part.

What people talk about most

Product

People report positive experiences with the product range, noting good stock levels of caravan and motorhome spares, hard-to-find parts, quality items such as coolboxes, mattresses and air conditioning units, and correct fit.

Order

People report positive experiences with ordering, noting a quick, simple purchase process, clear stock and delivery information, easy payment including PayPal, and straightforward repeat orders.

Delivery service

People report positive experiences with delivery, noting fast dispatch, arrival within a day or two, well-packaged parcels, useful tracking updates and a choice of delivery options.

Website

People report positive experiences with the website, noting easy navigation, detailed catalogues with diagrams and photographs that make identifying the right component simple, plus competitive prices shown clearly.

User experience

People report positive experiences overall, noting helpful, knowledgeable email support that identifies correct parts quickly, good communication throughout, and a service many say they return to and recommend.

Showing our 4- & 5-star reviews

Armstrong
10 June 2020
Rated 5 out of 5 starsVerified

Perfect item just what we wanted…

Perfect item just what we wanted delivered super quickly kept informed of dispatch and delivery really impressed thank you

Reply from Leisureshopdirect19 June 2020

Dear Armstrong,

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

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Ash R
10 June 2020
Rated 5 out of 5 starsVerified

Excellent service even during…

Excellent service even during lockdown!! Thank you!

A Reynolds

Reply from Leisureshopdirect19 June 2020

Thanks for the great review . The team here at Leisureshopdirect always appreciate hearing from our happy customers. We look forward to helping you again in the future.

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Robert Godfrey
10 June 2020
Rated 5 out of 5 starsVerified

Very good quality and excellent service…

Very good quality and excellent service thanks

Reply from Leisureshopdirect19 June 2020

Dear Mr Godfrey,

It is great to hear you had a good experience with your order with us. Thanks for letting us know and we hope we can help you again in the near future.

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Alex Saunter
10 June 2020
Rated 5 out of 5 starsVerified

Shopped a few times with these people

Shopped a few times with these people , great service and great prices

Reply from Leisureshopdirect19 June 2020

Dear Alex,

Thanks for the review, we appreciate you taking the time. We do enjoy getting positive reviews and yours has made our day! We look forward to helping you again in the future.

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Michael Otoole
10 June 2020
Rated 5 out of 5 starsVerified

Very happy with are step excellent…

Very happy with are step excellent service fast delivery good price

Reply from Leisureshopdirect19 June 2020

Dear Mr Otoole,

Thank you for leaving us the review. We are very happy that you had a good experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope we can serve you again in the future!

Read this review on Trustpilot
Nigel Hartnell
10 June 2020
Rated 5 out of 5 starsVerified

HELPFULL

VERY HELPFULL

Reply from Leisureshopdirect19 June 2020

Dear Mr Hartnell,

Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future!

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M Royle
4 June 2020
Rated 5 out of 5 starsVerified

First class service

Absolute first class service. From finding the correct part for my Dometic toilet to receiving the part in only 3 working days. Had been trying to get this part for months but Leisuresalesdirect did it all in record time despite the virus restrictions. Many thanks.

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Anthony
3 June 2020
Rated 5 out of 5 starsVerified

A very prompt and efficient service and…

A very prompt and efficient service and a reasonable price. Thank you.

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John Brown
3 June 2020
Rated 5 out of 5 starsVerified

Truma Ultraflow Pump.

I ordered this product because it was a good price. It was despatched quickly. Took a couple of days longer to arrive than normal, but can,t complain due to the issues we have at the moment with the Virus problems. Would recommend Leisureshopdirect. Good Service, Thank You. John.

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Andrew King
3 June 2020
Rated 5 out of 5 starsVerified

Happy customer

Purchased 2 seat pouches for an Isabella chair, great price and fast delivery even during the current covid situation, would deffinately buy from here again with confidence.

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Nige
3 June 2020
Rated 5 out of 5 starsVerified

Fantastic

Fantastic, quick service a great price.
I don't normally leave reviews but for Leisureshop, I have made an exception! Thanks, Nigel, Bolton

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David McKie
3 June 2020
Rated 5 out of 5 starsVerified

Excellent service fast delivery…

Excellent service fast delivery certainly use again

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Richard H Neale
3 June 2020
Rated 5 out of 5 starsVerified

Excellent service

These were quite a specialised items for an old fridge and they had them in stock, arrived next day, brilliant!

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Before we used Trustpilot, customers emailed their feedback to us directly. Read the comments customers sent us before Trustpilot.

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