Protective Covers
Electric Bikes & Scooters
Heaters
Cool Boxes & Cool Bags
Cool Boxes by Brand
TrustScore 4.6 | Based on 8,278 reviews
Read all our reviews on Trustpilot
Ratings and reviews last updated 8 October 2026.
Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.
In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.
We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.
Created with AI from recent Trustpilot reviews · based on 349 reviews between 12 July 2026 and 4 October 2026
Customers repeatedly describe Leisureshopdirect as a reliable source for caravan, motorhome and camping parts, with a wide range of spares in stock and prices that compare well with other suppliers. Many mention finding items that were hard to track down elsewhere, including components for older or non-UK vehicles, and report that the parts arrived correct, well packaged and fitted as expected.
The website draws consistent praise for clear diagrams, detailed listings and a straightforward search and checkout, with repeat buyers saying the experience is the same every time. Delivery is frequently described as quick, often within a day or two, with helpful tracking and delivery options. Customer service by email is noted for prompt, knowledgeable replies that help identify the right part.
People report positive experiences with the product range, noting good stock levels of caravan and motorhome spares, hard-to-find parts, quality items such as coolboxes, mattresses and air conditioning units, and correct fit.
People report positive experiences with ordering, noting a quick, simple purchase process, clear stock and delivery information, easy payment including PayPal, and straightforward repeat orders.
People report positive experiences with delivery, noting fast dispatch, arrival within a day or two, well-packaged parcels, useful tracking updates and a choice of delivery options.
People report positive experiences with the website, noting easy navigation, detailed catalogues with diagrams and photographs that make identifying the right component simple, plus competitive prices shown clearly.
People report positive experiences overall, noting helpful, knowledgeable email support that identifies correct parts quickly, good communication throughout, and a service many say they return to and recommend.
Showing our 4- & 5-star reviews
VerifiedPrompt delivery in difficult times.
Reply from Leisureshopdirect1 May 2020
Thanks for the great review. The team here at Leisureshopdirect always appreciate hearing from our happy customers. We look forward to helping you again in the future.
VerifiedThought cost of parts / postage expensive..
Apart from that, good a service
VerifiedGreat service and communication.
Reply from Leisureshopdirect1 May 2020
Dear Mr Aiken,
Thanks for the review, we appreciate you taking the time. It is always great to hear that you had a good experience ordering with us. We look forward to helping you again in the future.
VerifiedLarge choice good Web site easy to use and prompt delivery
Will use again when required
Reply from Leisureshopdirect1 May 2020
Dear Mrs Marquis,
Thanks for taking the time to write us a review. It is great to hear that you found the website and the ordering process easy and straightforward. We look forward to helping you again in the future.
VerifiedTheir service is good, they dispatch quickly but the cost of carriage can be prohibitive, especially on small items.
Read this review on TrustpilotVerifiedItem perfect!! Will definitely order from u guys again!!!!
Reply from Leisureshopdirect1 May 2020
Dear Clara,
It is great to hear you had a good experience with your order with us. Thanks for letting us know and we hope we can help you again in the near future.
Absolute 5 star service. Prices great, good choice of products and superfast delivery. Thankyou
Reply from Leisureshopdirect1 May 2020
Dear Marie,
Thanks for letting us know about your positive experience with us. We do try to make everything as streamlined as possible it is always great to hear this from customers.
We look forward to helping you again in the future.
I have ordered many things 'online' both in UK and overseas. Never been disappointed by quality or speed of shipping.
A first class service!
Reply from Leisureshopdirect1 May 2020
Dear John,
We spend a great deal of time making the website as straightforward to use as possible. It is always great to hear that you found it easy to use. Thanks for taking the time to write us a review and we are glad you found the process streamlined. We look forward to helping you again in the future.
Verifiedordered two items at different times both came promptly at time stated therefore i think this company is worth the 5 stars i have awarded
Reply from Leisureshopdirect1 May 2020
Dear Mr Undy,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
VerifiedQuick efficient service, thanks
Reply from Leisureshopdirect24 April 2020
Dear Mr Harrison,
Thank you for leaving us the review and we are happy you are satisfied with the products you ordered. We hope you will use us again in the near future.
VerifiedGood product quick delivery
Reply from Leisureshopdirect24 April 2020
Dear Mr Percival,
Thank you for leaving us the review. We are very happy that you had a good experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope we can serve you again in the future!
Verified1st class service it was with us next day
Reply from Leisureshopdirect24 April 2020
Thanks for taking the time to write us a review. We appreciate you taking the time to let us know that everything went well. We look forward to helping you again in the near future.
VerifiedGreat price great items and quick delivery will buy again
Reply from Leisureshopdirect24 April 2020
Dear Mr Smith,
Thanks for the review, we appreciate you taking the time. It is always great to hear that you had a good experience ordering with us. We look forward to helping you again in the future.
VerifiedGreat service, quick delivery, brilliant!
Reply from Leisureshopdirect24 April 2020
Dear Rosy,
It is great to hear everything went well. Thanks for leaving the review and we look forward to helping you again in the future.
VerifiedGreat service. Great item. Fast and efficient.
Reply from Leisureshopdirect24 April 2020
Thanks for the great review. The team here at Leisureshopdirect always appreciate hearing from our happy customers. We look forward to helping you again in the future.
VerifiedExceptional service under difficult circumstances. Goods arrived 2 days after order. Bravo!
Reply from Leisureshopdirect24 April 2020
Dear Mr Hirst,
Thanks for the positive review, we really appreciate you leaving it for us. We are glad you had a great experience and we look forward to helping you again in the future.
VerifiedOrdered during covid 19 crisis, delivery was quick in circumstances and everything was as stated on the advert, very good communication, will be using them again for any of my caravan needs.
Reply from Leisureshopdirect24 April 2020
Dear Mr Harrison,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
VerifiedMy order arrived in a timely manner, only complaint I have was the price of postage ie part cost £1.98p and postage was £2.20p
Read this review on TrustpilotVerifiedquick excellent service
Reply from Leisureshopdirect24 April 2020
Dear Mr Gibson,
It is great to hear you had a good experience with your order with us. Thanks for letting us know and we hope we can help you again in the near future.
VerifiedQuick delivery, product as described, great service in difficult times, thanks.
Reply from Leisureshopdirect24 April 2020
Dear Trevor,
Thanks for the review, we appreciate you taking the time. We do enjoy getting positive reviews and yours has made our day! We look forward to helping you again in the future.
Before we used Trustpilot, customers emailed their feedback to us directly. Read the comments customers sent us before Trustpilot.
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