Protective Covers
Electric Bikes & Scooters
Heaters
Cool Boxes & Cool Bags
Cool Boxes by Brand
TrustScore 4.6 | Based on 8,278 reviews
Read all our reviews on Trustpilot
Ratings and reviews last updated 8 October 2026.
Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.
In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.
We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.
Created with AI from recent Trustpilot reviews · based on 349 reviews between 12 July 2026 and 4 October 2026
Customers repeatedly describe Leisureshopdirect as a reliable source for caravan, motorhome and camping parts, with a wide range of spares in stock and prices that compare well with other suppliers. Many mention finding items that were hard to track down elsewhere, including components for older or non-UK vehicles, and report that the parts arrived correct, well packaged and fitted as expected.
The website draws consistent praise for clear diagrams, detailed listings and a straightforward search and checkout, with repeat buyers saying the experience is the same every time. Delivery is frequently described as quick, often within a day or two, with helpful tracking and delivery options. Customer service by email is noted for prompt, knowledgeable replies that help identify the right part.
People report positive experiences with the product range, noting good stock levels of caravan and motorhome spares, hard-to-find parts, quality items such as coolboxes, mattresses and air conditioning units, and correct fit.
People report positive experiences with ordering, noting a quick, simple purchase process, clear stock and delivery information, easy payment including PayPal, and straightforward repeat orders.
People report positive experiences with delivery, noting fast dispatch, arrival within a day or two, well-packaged parcels, useful tracking updates and a choice of delivery options.
People report positive experiences with the website, noting easy navigation, detailed catalogues with diagrams and photographs that make identifying the right component simple, plus competitive prices shown clearly.
People report positive experiences overall, noting helpful, knowledgeable email support that identifies correct parts quickly, good communication throughout, and a service many say they return to and recommend.
Showing our 4- & 5-star reviews
VerifiedGreat service, fast delivery
Reply from Leisureshopdirect9 April 2020
Dear Mr Roberts,
Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future!
VerifiedPrompt service but expensive!
Read this review on TrustpilotVerifiedThanks for the first class service. In spite of the current restriction you still managed to get them to us using next day delivery.
Reply from Leisureshopdirect9 April 2020
Dear Mrs Scott,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
VerifiedExactly what was ordered delivered. On time and at a reasonable cost.
Reply from Leisureshopdirect9 April 2020
Thanks for taking the time to write us a review. We appreciate you taking the time to let us know that everything went well. We look forward to helping you again in the near future.
VerifiedExcellent service rapid delivery service thank you
Reply from Leisureshopdirect9 April 2020
Dear Mr Guest,
Thanks for the review, we appreciate you taking the time. We do enjoy getting positive reviews and yours has made our day! We look forward to helping you again in the future.
VerifiedSent and received as informed
Reply from Leisureshopdirect9 April 2020
Thanks for the great review. The team here at Leisureshopdirect always appreciate hearing from our happy customers. We look forward to helping you again in the future.
VerifiedHad to phone to change address after initial despatch. Was no problen for them to sort it quickly for me.
Reply from Leisureshopdirect9 April 2020
Dear Andrew,
Thanks for taking the time to write us a review. It is great to hear that we helped you in the run up to the order and everything went well. We look forward to helping you again in the future.
VerifiedExcellent products. Just what i needed. Great customer service under these difficult circumstances at the moment.
Reply from Leisureshopdirect9 April 2020
Dear Alison,
Thanks for the positive review, we really appreciate you leaving it for us. We are glad you had a great experience and we look forward to helping you again in the future.
VerifiedAs always super quick service. Thanks.
Reply from Leisureshopdirect9 April 2020
Dear Mr Cragg,
Thank you for leaving us the review. We are very happy that you had a good experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope we can serve you again in the future!
VerifiedDid exactly what they said
Goods as described
Reply from Leisureshopdirect3 April 2020
It is great to hear you had a good experience with your order with us. We are glad you noticed that we only sell genuine parts and accessories on our website. Thanks for the review and we hope we can help you again in the near future.
VerifiedGood quality parts delivered on time so very happy with my purchase.
Reply from Leisureshopdirect3 April 2020
Dear Happy,
It is great to hear everything went well. Thanks for leaving the review and we look forward to helping you again in the future.
VerifiedWasn't sure which part I needed exactly as there were a few variants. Through online chat I was given a phone number to call to get the exact part number. I then ordered the right part and it came really quickly which I was surprised at given how bizarre the world is right now so.... thank you! I've ordered a couple of parts off this site now and I'm always happy with the process.
Reply from Leisureshopdirect3 April 2020
Dear Candace,
Thanks for taking the time to write us a review. We are glad one of our team could help you make the ordering process easy for you. We look forward to helping you again in the future.
VerifiedVery helpful staff who guided me through options so that I ordered the correct part first time. Well done.
Reply from Leisureshopdirect3 April 2020
Dear Mr Leather,
Thanks for taking the time to write us a review. It is great to hear that we helped you in the run up to the order and everything went well. We look forward to helping you again in the future.
VerifiedExcellent service and the best price available.
Reply from Leisureshopdirect3 April 2020
Dear Mr Morgan,
Thanks for the great review. The team here at Leisureshopdirect always appreciate hearing from our happy customers. We look forward to helping you again in the future.
VerifiedGreat product well packaged and delivered quickly. Highly recommended.
Reply from Leisureshopdirect3 April 2020
Dear Mr Rands,
Thanks for letting us know about your positive experience with us. We do try to make everything as streamlined as possible it is always great to hear this from customers.
We look forward to helping you again in the future.
VerifiedGreat service fast delivery
Reply from Leisureshopdirect3 April 2020
Dear Jack,
Thanks for the review, we appreciate you taking the time. It is always great to hear that you had a good experience ordering with us. We look forward to helping you again in the future.
VerifiedUsed before, excellent as usual.
Reply from Leisureshopdirect3 April 2020
Dear Mr Dyer,
It is great to hear you had a good experience with your order with us. Thanks for letting us know and we hope we can help you again in the near future.
VerifiedExcellent service yet again and especially in these unprecedented circumstances. Well done guys!
Reply from Leisureshopdirect3 April 2020
Dear Carine,
Thanks for the positive review, we really appreciate you leaving it for us. We are glad you had a great experience and we look forward to helping you again in the future.
VerifiedExcellent service, had all items I ordered in stock and received the goods within 2 days from ordering even during the corona virus shutdown.
Will use Leisureshop Direct again.
Reply from Leisureshopdirect3 April 2020
Thank you for leaving us the review. We are very happy that you had a good experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope we can serve you again in the future!
VerifiedReceived the very next day as promised very happy
Reply from Leisureshopdirect3 April 2020
Dear Mr Johnson,
Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future!
Before we used Trustpilot, customers emailed their feedback to us directly. Read the comments customers sent us before Trustpilot.
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