Customer Reviews

Rated 4.5 out of 5 stars on Trustpilot

TrustScore 4.6  |  Based on 8,278 reviews

Read all our reviews on Trustpilot

Ratings and reviews last updated 8 October 2026.

Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.

In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.

We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.

Review summary

Created with AI from recent Trustpilot reviews · based on 349 reviews between 12 July 2026 and 4 October 2026

Customers repeatedly describe Leisureshopdirect as a reliable source for caravan, motorhome and camping parts, with a wide range of spares in stock and prices that compare well with other suppliers. Many mention finding items that were hard to track down elsewhere, including components for older or non-UK vehicles, and report that the parts arrived correct, well packaged and fitted as expected.

The website draws consistent praise for clear diagrams, detailed listings and a straightforward search and checkout, with repeat buyers saying the experience is the same every time. Delivery is frequently described as quick, often within a day or two, with helpful tracking and delivery options. Customer service by email is noted for prompt, knowledgeable replies that help identify the right part.

What people talk about most

Product

People report positive experiences with the product range, noting good stock levels of caravan and motorhome spares, hard-to-find parts, quality items such as coolboxes, mattresses and air conditioning units, and correct fit.

Order

People report positive experiences with ordering, noting a quick, simple purchase process, clear stock and delivery information, easy payment including PayPal, and straightforward repeat orders.

Delivery service

People report positive experiences with delivery, noting fast dispatch, arrival within a day or two, well-packaged parcels, useful tracking updates and a choice of delivery options.

Website

People report positive experiences with the website, noting easy navigation, detailed catalogues with diagrams and photographs that make identifying the right component simple, plus competitive prices shown clearly.

User experience

People report positive experiences overall, noting helpful, knowledgeable email support that identifies correct parts quickly, good communication throughout, and a service many say they return to and recommend.

Showing our 4- & 5-star reviews

HD Moto
20 April 2020
Rated 5 out of 5 stars

Very good service

Very good service .thank you. fast delivery during the COVID-19 crisis. I received my order "truma CP Plus" and it is installed. everything works perfectly. Hervé DEROUIN (France)

Date of experience: 20 April 2020

Reply from Leisureshopdirect24 April 2020

Thanks for letting us know about your positive experience with us. We do try to make everything as streamlined as possible it is always great to hear this from customers. We look forward to helping you again in the future.

Read this review on Trustpilot
Michelle
18 April 2020
Rated 5 out of 5 starsVerified

Very good service

Very good service , quick delivery

Reply from Leisureshopdirect24 April 2020

Dear Michelle,

Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future!

Read this review on Trustpilot
Philip Sankey
15 April 2020
Rated 5 out of 5 starsVerified

Heki 2 skylight

Great product quickly delivered only downside was packaging split but nothing missing

Reply from Leisureshopdirect17 April 2020

Dear Mr Sankey,

Thank you for leaving us the review and we are happy you are satisfied with the product you ordered. We hope you will use us again in the near future.

Read this review on Trustpilot
Focus
15 April 2020
Rated 5 out of 5 starsVerified

Very good product good quality fast…

Very good product good quality fast delivery

Reply from Leisureshopdirect17 April 2020

Thanks for the great review. The team here at Leisureshopdirect always appreciate hearing from our happy customers. We look forward to helping you again in the future.

Read this review on Trustpilot
ROY
15 April 2020
Rated 5 out of 5 starsVerified

Very pleased in all ways Excellent…

Very pleased in all ways Excellent service many thanks Roy.

Reply from Leisureshopdirect17 April 2020

Dear Roy,

Thanks for the positive review, we really appreciate you leaving it for us. We are glad you had a great experience and we look forward to helping you again in the future.

Read this review on Trustpilot
Clare Mitchell
15 April 2020
Rated 5 out of 5 starsVerified

Excellent fast service

Excellent fast service. Really pleased with both the ordered items and speed of dispatch/delivery.

Reply from Leisureshopdirect17 April 2020

Dear Clare,

Thank you for leaving us the review. We are very happy that you had a good experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope we can serve you again in the future!

Read this review on Trustpilot
Brian B
15 April 2020
Rated 5 out of 5 starsVerified

Excellent all round

Excellent all round, great price, great service and fast delivery

Reply from Leisureshopdirect17 April 2020

Dear Brian,

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

Read this review on Trustpilot
Howard
15 April 2020
Rated 5 out of 5 starsVerified

Excellent service

Brilliant, thanks for first class service

Reply from Leisureshopdirect17 April 2020

Dear Howard,

Thanks for the review, we appreciate you taking the time. It is always great to hear that you had a good experience ordering with us. We look forward to helping you again in the future.

Read this review on Trustpilot
CLIFF GOLDSMITH
15 April 2020
Rated 5 out of 5 starsVerified

Fantastic service

Fantastic service
Superfast delivery during COVID-19 outbreak

Reply from Leisureshopdirect17 April 2020

Dear Mr Goldsmith,

Thanks for letting us know about your positive experience with us. We do try to make everything as streamlined as possible it is always great to hear this from customers. We look forward to helping you again in the future.

Read this review on Trustpilot
Andrew Deal
15 April 2020
Rated 5 out of 5 starsVerified

Really great

Really great

Reply from Leisureshopdirect17 April 2020

Dear Mr Deal,

It is great to hear you had a good experience with your order with us. Thanks for letting us know and we hope we can help you again in the near future.

Read this review on Trustpilot
Mrs e lawrence Lawrence
15 April 2020
Rated 5 out of 5 starsVerified

Great service and quality products

Great service and quality products. Kept me updated with delivery.

Reply from Leisureshopdirect17 April 2020

Dear Mrs Lawrence,

Thanks for the review, we appreciate you taking the time. We do enjoy getting positive reviews and yours has made our day! We look forward to helping you again in the future.

Read this review on Trustpilot
Zoe Hinchcliffe
15 April 2020
Rated 5 out of 5 starsVerified

Motorhome blind

Accurate description of product, value for money and delivery as advised.

Reply from Leisureshopdirect17 April 2020

Dear Zoe,

It is great to hear you had a good experience with your order with us. We are glad you noticed that we only sell genuine parts and accessories on our website. Thanks for the review and we hope we can help you again in the near future.

Read this review on Trustpilot
Name withheld - UK Customer
15 April 2020
Rated 5 out of 5 starsVerified

Fast delivery

Fast delivery - all products correct. Many thanks

Reply from Leisureshopdirect17 April 2020

Thanks for the great review. The team here at Leisureshopdirect always appreciate hearing from our happy customers. We look forward to helping you again in the future.

Read this review on Trustpilot
John Neale
15 April 2020
Rated 5 out of 5 starsVerified

Excellent price

Excellent price, efficient delivery.

Reply from Leisureshopdirect17 April 2020

Dear Mr Neale,

Thank you for leaving us the review. We constantly check our prices against our competitors to ensure we can offer the best prices. We strive to make the whole process from order to delivery as streamlined as possible and it is always great to hear from our customers. Thanks again.

Read this review on Trustpilot
derek hawe
15 April 2020
Rated 5 out of 5 starsVerified

Great service

Great service

Reply from Leisureshopdirect17 April 2020

Dear Mr Hawe,

Thanks for the positive review, we really appreciate you leaving it for us. We are glad you had a great experience and we look forward to helping you again in the future.

Read this review on Trustpilot
Claire Clancy
15 April 2020
Rated 5 out of 5 stars

Outstanding service and product (Dometic ACX40G)

I bought a Dometic ACX40G portable fridge/coolbox. The service was first class - next day delivery despite the Coronavirus. The product is ideal. It cools swiftly, makes no noise at all, and is smart with a high quality build. It provides plenty of space to keep large bottles and food chilled. It’s ideal to use in a guest bedroom during the current situation and will be very flexible for future use because of the 3 or 4 ways of powering it.

Reply from Leisureshopdirect17 April 2020

Dear Claire,

Thank you for leaving us the review and we are happy you are satisfied with the product you ordered. We hope you will use us again in the near future.

Read this review on Trustpilot
David BAIRD
14 April 2020
Rated 5 out of 5 starsVerified

Dealt with this company before never…

Dealt with this company before never any problems

Reply from Leisureshopdirect17 April 2020

Dear Baird,

Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future!

Read this review on Trustpilot
Donald Donaldson
10 April 2020
Rated 5 out of 5 stars

First class service

First class service , excellent aftercare helping to solve problems.
Will certainly use again.

D.Donaldson.

Reply from Leisureshopdirect17 April 2020

Dear Mr Donaldson,

Thanks for the review, we appreciate you taking the time. It is always great to hear that you had a good experience ordering with us. We look forward to helping you again in the future

Read this review on Trustpilot
mrs marion stewart-wood
9 April 2020
Rated 5 out of 5 starsVerified

Very good quick ,effecient service

Very good quick ,effecient service, thanks.
Would not hesitate to use this company again !
Strongly recommend.

Reply from Leisureshopdirect9 April 2020

Dear Mrs Stewart-Wood,

Thanks for letting us know about your positive experience with us. We do try to make everything as streamlined as possible it is always great to hear this from customers. We look forward to helping you again in the future.

Read this review on Trustpilot
Geoff Dawson
8 April 2020
Rated 5 out of 5 starsVerified

Both product and service excellent

Both product and service excellent, my first choice to use always.

Reply from Leisureshopdirect9 April 2020

Dear Mr Dawson,

It is great to hear everything went well. Thanks for leaving the review and we look forward to helping you again in the future.

Read this review on Trustpilot

Before we used Trustpilot, customers emailed their feedback to us directly. Read the comments customers sent us before Trustpilot.

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