Customer Reviews

Rated 4.5 out of 5 stars on Trustpilot

TrustScore 4.6  |  Based on 8,278 reviews

Ratings and reviews last updated 8 October 2026.

Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.

In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.

We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.

Review summary

Created with AI from recent Trustpilot reviews · based on 349 reviews between 12 July 2026 and 4 October 2026

Customers repeatedly describe Leisureshopdirect as a reliable source for caravan, motorhome and camping parts, with a wide range of spares in stock and prices that compare well with other suppliers. Many mention finding items that were hard to track down elsewhere, including components for older or non-UK vehicles, and report that the parts arrived correct, well packaged and fitted as expected.

The website draws consistent praise for clear diagrams, detailed listings and a straightforward search and checkout, with repeat buyers saying the experience is the same every time. Delivery is frequently described as quick, often within a day or two, with helpful tracking and delivery options. Customer service by email is noted for prompt, knowledgeable replies that help identify the right part.

What people talk about most

Product

People report positive experiences with the product range, noting good stock levels of caravan and motorhome spares, hard-to-find parts, quality items such as coolboxes, mattresses and air conditioning units, and correct fit.

Order

People report positive experiences with ordering, noting a quick, simple purchase process, clear stock and delivery information, easy payment including PayPal, and straightforward repeat orders.

Delivery service

People report positive experiences with delivery, noting fast dispatch, arrival within a day or two, well-packaged parcels, useful tracking updates and a choice of delivery options.

Website

People report positive experiences with the website, noting easy navigation, detailed catalogues with diagrams and photographs that make identifying the right component simple, plus competitive prices shown clearly.

User experience

People report positive experiences overall, noting helpful, knowledgeable email support that identifies correct parts quickly, good communication throughout, and a service many say they return to and recommend.

Showing our 4- & 5-star reviews

Colin
25 September 2019
Rated 4 out of 5 starsVerified

Quick sending of ordered item but…

Quick sending of ordered item but postage was expensive

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Stan Oakes
24 September 2019
Rated 5 out of 5 starsVerified

Fast just the best service ever thanks…

Fast just the best service ever thanks once again

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Susan Lawlor
21 September 2019
Rated 5 out of 5 starsVerified

Great quality

Great quality, just as described and speedy delivery, very impressed

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Pete
19 September 2019
Rated 5 out of 5 starsVerified

Delivery arrived swiftly and exactly…

Delivery arrived swiftly and exactly what was requested. Great service

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Philip Tivney
19 September 2019
Rated 5 out of 5 starsVerified

Very quick delivery of the order and…

Very quick delivery of the order and the goods were as described by the seller.
Very impressed.

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Satisfied customer
19 September 2019
Rated 5 out of 5 starsVerified

Very pleased with the product and the…

Very pleased with the product and the service.

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Michael Consiglio
18 September 2019
Rated 5 out of 5 starsVerified

Item Lost in the Mail

My part was sent by royal mail to the USA and was lost. I contacted Leisureshopdirect who immediately sent a new part which arrived shortly. Good customer service.

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Ray S
18 September 2019
Rated 5 out of 5 starsVerified

seitz window seals

Having looked around for the seals I was met with confusion as to which seal fitted which window. Leisure shop,s website diagrams enabled me to identify the correct item. From then the service was excellent, the items delivered in superfast time. I will have no hesitation in using Leisureshopdirect again.
Ray S

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Mr PETER ROBERTSON
18 September 2019
Rated 5 out of 5 starsVerified

Easy to order parts and quick

Easy to order parts and quick to deliver would recommend and will use again

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Val Craig
18 September 2019
Rated 5 out of 5 starsVerified

A very honest and helpful firm to deal…appreciation

A very honest and helpful firm to deal with

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