Customer Reviews

Rated 4.5 out of 5 stars on Trustpilot

TrustScore 4.6  |  Based on 8,276 reviews

Ratings and reviews last updated 7 October 2026.

Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.

In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.

We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.

Review summary

Created with AI from recent Trustpilot reviews · based on 349 reviews between 12 July 2026 and 4 October 2026

Customers repeatedly describe Leisureshopdirect as a reliable source for caravan, motorhome and camping parts, with a wide range of spares in stock and prices that compare well with other suppliers. Many mention finding items that were hard to track down elsewhere, including components for older or non-UK vehicles, and report that the parts arrived correct, well packaged and fitted as expected.

The website draws consistent praise for clear diagrams, detailed listings and a straightforward search and checkout, with repeat buyers saying the experience is the same every time. Delivery is frequently described as quick, often within a day or two, with helpful tracking and delivery options. Customer service by email is noted for prompt, knowledgeable replies that help identify the right part.

What people talk about most

Product

People report positive experiences with the product range, noting good stock levels of caravan and motorhome spares, hard-to-find parts, quality items such as coolboxes, mattresses and air conditioning units, and correct fit.

Order

People report positive experiences with ordering, noting a quick, simple purchase process, clear stock and delivery information, easy payment including PayPal, and straightforward repeat orders.

Delivery service

People report positive experiences with delivery, noting fast dispatch, arrival within a day or two, well-packaged parcels, useful tracking updates and a choice of delivery options.

Website

People report positive experiences with the website, noting easy navigation, detailed catalogues with diagrams and photographs that make identifying the right component simple, plus competitive prices shown clearly.

User experience

People report positive experiences overall, noting helpful, knowledgeable email support that identifies correct parts quickly, good communication throughout, and a service many say they return to and recommend.

Showing our 4- & 5-star reviews

Gerry Rodden
18 September 2026
Rated 5 out of 5 stars

Absolutely fantastic service I ordered…

Absolutely fantastic service I ordered item and it was delivered in 2 days, great quality item a water waste manager for my motorhome. Very happy with it and a a very reasonable price 10/10 thank you

Date of experience: 15 September 2026

Reply from Leisureshopdirect30 September 2026

Hi Gerry,

Thank you. Fast delivery is one of our favourite things to read in a review, and we'll pass yours on to the warehouse team who packed your order.

The team at Leisureshopdirect.com

Read this review on Trustpilot
Liam Harrington
18 September 2026
Rated 5 out of 5 starsVerified

Thetford T2152 Compressor…

Thetford T2152 Compressor Fridge/Freezer

Product availability. Good price. Quick delivery window.

Date of experience: 18 September 2026

Reply from Leisureshopdirect30 September 2026

Hi Liam,

Thanks for the review. Having it on the shelf when you need it is half the job, so it's good to hear we did. See you next time.

The team at Leisureshopdirect.com

Read this review on Trustpilot
Kim
18 September 2026
Rated 5 out of 5 starsVerified

Excellent service & good delivery time

Excellent service & good delivery time

Date of experience: 7 September 2026

Reply from Leisureshopdirect30 September 2026

Hi Kim,

Thanks for letting us know it arrived on time. Exactly how it should be, and the team really appreciates you saying so.

The team at Leisureshopdirect.com

Read this review on Trustpilot
John Goodchild
17 September 2026
Rated 5 out of 5 starsVerified

Really easy great service fast delivery…

Really easy great service fast delivery all you can ask for oh and the product was perfect thank you very much
Kind regards John G

Date of experience: 10 September 2026

Reply from Leisureshopdirect30 September 2026

Hi John,

Thanks for the review. We put a lot of effort into getting orders out quickly, so it's great to hear yours arrived promptly. We hope to help again soon.

The team at Leisureshopdirect.com

Read this review on Trustpilot
Former Flyer
17 September 2026
Rated 5 out of 5 starsVerified

Fast delivery

Fast delivery

Date of experience: 7 September 2026

Reply from Leisureshopdirect30 September 2026

Hi there,

Thank you. Fast delivery is one of our favourite things to read in a review, and we'll pass yours on to the warehouse team who packed your order.

The team at Leisureshopdirect.com

Read this review on Trustpilot
Susan
17 September 2026
Rated 5 out of 5 starsVerified

Very easy to use website to order my…

Very easy to use website to order my replacement blind.

Date of experience: 17 September 2026

Read this review on Trustpilot
Darryl Myers
17 September 2026
Rated 5 out of 5 starsVerified

fast and easy purchase

fast and easy purchase

Date of experience: 16 September 2026

Read this review on Trustpilot
Mr J Thompson
16 September 2026
Rated 5 out of 5 starsVerified

Good service prompt delivery

Good service prompt delivery

Date of experience: 7 September 2026

Reply from Leisureshopdirect30 September 2026

Hi there,

Good to hear the delivery was quick. When a part is holding up a trip, every day counts, so we get orders moving as fast as we're able to. Thanks again for the review.

The team at Leisureshopdirect.com

Read this review on Trustpilot
Adrian McGrath
16 September 2026
Rated 5 out of 5 starsVerified

Easy transaction

Easy transaction

Date of experience: 16 September 2026

Reply from Leisureshopdirect30 September 2026

Hi Adrian,

Thank you for the five stars. A short review is important to us and tells us we got it right. The team here really appreciates the feedback. We hope to help with your next caravan or motorhome order.

The team at Leisureshopdirect.com

Read this review on Trustpilot
Paul Greenhalgh
15 September 2026
Rated 5 out of 5 starsVerified

Quick no bother

Quick no bother

Date of experience: 15 September 2026

Reply from Leisureshopdirect30 September 2026

Hi Paul,

Thank you for the review. It means a lot to a business our size, and we hope to help you again before long.

The team at Leisureshopdirect.com

Read this review on Trustpilot
Julie Clarkson
15 September 2026
Rated 5 out of 5 starsVerified

Did what it said

Did what it said

Date of experience: 5 September 2026

Reply from Leisureshopdirect30 September 2026

Hi Julie,

Thanks for the review. We're pleased you're happy with the Truma Gas Levelcheck, and we hope it gets plenty of use this year and next. All the best from the team.

The team at Leisureshopdirect.com

Read this review on Trustpilot
Keith lee the stonehouseyorkshire
14 September 2026
Rated 5 out of 5 starsVerified

Very easy site to use

Very easy site to use

Date of experience: 14 September 2026

Reply from Leisureshopdirect30 September 2026

Hi Keith,

Thanks for the review. Ordering online should take a couple of minutes and be as straightforward as possible, and it's good to hear ours did.

The team at Leisureshopdirect.com

Read this review on Trustpilot
Jon Birkett
14 September 2026
Rated 5 out of 5 starsVerified

Consistently good.

Consistently good.

Date of experience: 14 September 2026

Reply from Leisureshopdirect29 September 2026

Hi Jon,

Thank you. Hearing from a returning customer means a lot to a small, family-run business like ours, and we appreciate it every time.

The team at Leisureshopdirect.com

Read this review on Trustpilot
customer
13 September 2026
Rated 5 out of 5 starsVerified

Good honest pricing

Good honest pricing, the address a little bit difficult to get right on the site, not a big issue.

Date of experience: 13 September 2026

Reply from Leisureshopdirect29 September 2026

Hi there,

Thanks for the review, and for the note about the website. We've passed it to our web team, and smoothing out the checkout is on their list. Glad the rest of the order went well.

The team at Leisureshopdirect.com

Read this review on Trustpilot
MRS C MANN
13 September 2026
Rated 5 out of 5 starsVerified

All good haven't received yet!

All good haven't received yet!

Date of experience: 13 September 2026

Reply from Leisureshopdirect29 September 2026

Hi there,

Thank you for taking the time to leave a review. Straightforward service is what we aim for, so it's good to hear it went smoothly for you. All the best.

The team at Leisureshopdirect.com

Read this review on Trustpilot
John
12 September 2026
Rated 5 out of 5 starsVerified

Good website for finding the right parts

Good website for finding the right parts

Date of experience: 12 September 2026

Read this review on Trustpilot
Ian Rawlings
12 September 2026
Rated 5 out of 5 starsVerified

Always great service

Always great service

Date of experience: 12 September 2026

Reply from Leisureshopdirect29 September 2026

Hi Ian,

Thanks for the review and for recommending us. We hope to see you again the next time you need caravan spares or camping gear.

The team at Leisureshopdirect.com

Read this review on Trustpilot
Mr D J PETERS
12 September 2026
Rated 5 out of 5 starsVerified

Easy to use site

Easy to use site

Date of experience: 12 September 2026

Reply from Leisureshopdirect29 September 2026

Hi there,

Thank you. We spend a lot of time on the exploded diagrams so people are not left guessing at part numbers. Good to hear they helped.

The team at Leisureshopdirect.com

Read this review on Trustpilot
customer
12 September 2026
Rated 4 out of 5 starsVerified

The wrong item was originally sent to…

The wrong item was originally sent to us, but after a couple of emails to the company, the correct item has now been received.

Date of experience: 27 August 2026

Reply from Leisureshopdirect29 September 2026

Hi there,

We're sorry there was a problem along the way, and pleased the team got it resolved. Thank you for giving us the chance to put it right, and for the kind words.

The team at Leisureshopdirect.com

Read this review on Trustpilot