Customer Reviews

Rated 4.5 out of 5 stars on Trustpilot

TrustScore 4.6  |  Based on 8,278 reviews

Ratings and reviews last updated 8 October 2026.

Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.

In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.

We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.

Review summary

Created with AI from recent Trustpilot reviews · based on 349 reviews between 12 July 2026 and 4 October 2026

Customers repeatedly describe Leisureshopdirect as a reliable source for caravan, motorhome and camping parts, with a wide range of spares in stock and prices that compare well with other suppliers. Many mention finding items that were hard to track down elsewhere, including components for older or non-UK vehicles, and report that the parts arrived correct, well packaged and fitted as expected.

The website draws consistent praise for clear diagrams, detailed listings and a straightforward search and checkout, with repeat buyers saying the experience is the same every time. Delivery is frequently described as quick, often within a day or two, with helpful tracking and delivery options. Customer service by email is noted for prompt, knowledgeable replies that help identify the right part.

What people talk about most

Product

People report positive experiences with the product range, noting good stock levels of caravan and motorhome spares, hard-to-find parts, quality items such as coolboxes, mattresses and air conditioning units, and correct fit.

Order

People report positive experiences with ordering, noting a quick, simple purchase process, clear stock and delivery information, easy payment including PayPal, and straightforward repeat orders.

Delivery service

People report positive experiences with delivery, noting fast dispatch, arrival within a day or two, well-packaged parcels, useful tracking updates and a choice of delivery options.

Website

People report positive experiences with the website, noting easy navigation, detailed catalogues with diagrams and photographs that make identifying the right component simple, plus competitive prices shown clearly.

User experience

People report positive experiences overall, noting helpful, knowledgeable email support that identifies correct parts quickly, good communication throughout, and a service many say they return to and recommend.

Showing our 4- & 5-star reviews

What I ordered arrived promptly. Good job.
16 November 2025
Rated 4 out of 5 starsVerified

At least opting out of sales stuff was…

At least opting out of sales stuff was easy.

Date of experience: 16 November 2025

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simon stephens
16 November 2025
Rated 5 out of 5 starsVerified

Love shopping at this site

Love shopping at this site. Starting to get carried away.

Date of experience: 15 November 2025

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Mr Michael Tostevin
15 November 2025
Rated 5 out of 5 starsVerified

Easy site to navigate and a great…

Easy site to navigate and a great choice of motorhome stuff at a reasonable price....first class.

Date of experience: 15 November 2025

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Mr Geeves
15 November 2025
Rated 5 out of 5 starsVerified

easy to review and oder items

easy to review and oder items

Date of experience: 15 November 2025

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Ryan Kinnen
15 November 2025
Rated 5 out of 5 starsVerified

Great products at a competitive price

Great products at a competitive price, simple on-line interface

Date of experience: 15 November 2025

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Andy A
13 November 2025
Rated 5 out of 5 starsVerified

Speedy

Leisure shop direct was great, this trust pilot review prompt however add uncertainty as to whether my purchase has gone through . So get rid of this review screen and just confirm the order !!!!

Date of experience: 13 November 2025

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Mandy G
13 November 2025
Rated 5 out of 5 starsVerified

Great experience web site was easy to navigate

The web site was easy to navigate. The items ordered were as expected and arrived on the day and time predicted, all in all just the service you need

Date of experience: 5 November 2025

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Mr Garrity
12 November 2025
Rated 5 out of 5 starsVerified

Prompt service

Prompt service , very good quality part received on time as promised . It was a very easy transaction concluding in a fixed refrigerator, very happy boy …thank you very much Alan

Date of experience: 5 November 2025

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Kim H
12 November 2025
Rated 4 out of 5 starsVerified

Easy to order online but would’ve liked to telephone number to speak to someone

This would’ve been better if I could’ve contacted the Carl Centre to speak to somebody about my purchase beforehand, but the store were not taking incoming calls at the time.

Date of experience: 12 November 2025

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Sharon May
12 November 2025
Rated 5 out of 5 starsVerified

Excellent service

Fast delivery and great customer service

Date of experience: 5 November 2025

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Alston Davies
11 November 2025
Rated 5 out of 5 starsVerified

Lock broke on caravan door whilst away…

Lock broke on caravan door whilst away , ordered new barrel and keys and it was delivered before we got back from our 5 day trip , fitted lock the next day great price and fast delivery,

Date of experience: 4 November 2025

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M. SMITH
10 November 2025
Rated 5 out of 5 starsVerified

Thetford fridge door shelf

Goods supplied as described and supplied quickly at a reasonable price. Have used the supplier before and will use again.

Date of experience: 31 October 2025

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Robert Taylor
10 November 2025
Rated 5 out of 5 starsVerified

Easy to purchase from website

Easy to purchase from website

Date of experience: 11 October 2025

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Carl
10 November 2025
Rated 5 out of 5 starsVerified

Good website with clear instructions…

Good website with clear instructions and easy to use.

Date of experience: 10 November 2025

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Peter Henry
9 November 2025
Rated 5 out of 5 starsVerified

Always have the parts you need at great…

Always have the parts you need at great prices

Date of experience: 11 September 2025

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Haidi
9 November 2025
Rated 5 out of 5 stars

Needed a pump urgently and we were so…

Needed a pump urgently and we were so pleased with the quick delivery

Date of experience: 1 November 2025

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Melvin Laehn
8 November 2025
Rated 5 out of 5 starsVerified

You have the part I needed

You have the part I needed, and it was easy to complete the purchase.

Date of experience: 11 August 2025

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Mr Jones
7 November 2025
Rated 5 out of 5 starsVerified

Motorhome tv purchase

Purchased a great product was a great special offer arrived fast will definitely recommend this company and will be using again

Date of experience: 30 October 2025

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