Customer Reviews

Rated 4.5 out of 5 stars on Trustpilot

TrustScore 4.6  |  Based on 8,276 reviews

Ratings and reviews last updated 7 October 2026.

Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.

In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.

We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.

Review summary

Created with AI from recent Trustpilot reviews · based on 349 reviews between 12 July 2026 and 4 October 2026

Customers repeatedly describe Leisureshopdirect as a reliable source for caravan, motorhome and camping parts, with a wide range of spares in stock and prices that compare well with other suppliers. Many mention finding items that were hard to track down elsewhere, including components for older or non-UK vehicles, and report that the parts arrived correct, well packaged and fitted as expected.

The website draws consistent praise for clear diagrams, detailed listings and a straightforward search and checkout, with repeat buyers saying the experience is the same every time. Delivery is frequently described as quick, often within a day or two, with helpful tracking and delivery options. Customer service by email is noted for prompt, knowledgeable replies that help identify the right part.

What people talk about most

Product

People report positive experiences with the product range, noting good stock levels of caravan and motorhome spares, hard-to-find parts, quality items such as coolboxes, mattresses and air conditioning units, and correct fit.

Order

People report positive experiences with ordering, noting a quick, simple purchase process, clear stock and delivery information, easy payment including PayPal, and straightforward repeat orders.

Delivery service

People report positive experiences with delivery, noting fast dispatch, arrival within a day or two, well-packaged parcels, useful tracking updates and a choice of delivery options.

Website

People report positive experiences with the website, noting easy navigation, detailed catalogues with diagrams and photographs that make identifying the right component simple, plus competitive prices shown clearly.

User experience

People report positive experiences overall, noting helpful, knowledgeable email support that identifies correct parts quickly, good communication throughout, and a service many say they return to and recommend.

Showing our 4- & 5-star reviews

George Brown
1 September 2026
Rated 5 out of 5 starsVerified

Very helpful in finding the correct…

Very helpful in finding the correct part i required. Definitely recommend.

Date of experience: 1 September 2026

Reply from Leisureshopdirect25 September 2026

Hi George,

Thanks for the review. Helping people find the right part for their caravan or motorhome is the part of the job we enjoy most, so it's great to hear you felt looked after. Get in touch any time you're unsure.

The team at Leisureshopdirect.com

Read this review on Trustpilot
JUAN NICHOLLS
1 September 2026
Rated 5 out of 5 starsVerified

Excellent service

Excellent service ! Communication is outstanding!!

Date of experience: 9 January 2026

Reply from Leisureshopdirect25 September 2026

Hi Juan,

Thank you. Our team would rather take a minute longer and give you the right answer, and it's good to hear you got one.

The team at Leisureshopdirect.com

Read this review on Trustpilot
JLH
1 September 2026
Rated 4 out of 5 starsVerified

OK overall

Product order and delivery fine. Product not suitable, more manufacturers fault, but Leisure shop were who we bought from and contract of sale with. Had to pay for a return, then buy extra packaging, couldn't get much response from online help/emails. Eventually was sorted but had to complain. Seems a good shop, lots of products, so a shame all didn't go so well.

Date of experience: 27 July 2026

Reply from Leisureshopdirect23 September 2026

Hi,

Thank you so much for your review, it is much appreciated and we hope to see you again soon:)

Read this review on Trustpilot
MRS I ELLIOTT
1 September 2026
Rated 4 out of 5 stars

The wing mirror protectors seem to be…

The wing mirror protectors seem to be robust. Not easy to fit due to a lack of written instructions but we eventually worked out that we had to remove some screws. Sorted!

Date of experience: 22 August 2026

Reply from Leisureshopdirect25 September 2026

Hi there,

Thank you for the honest review. We'd rather hear it than not. The good parts are appreciated and we've noted the rest, because feedback like this is how a small business improves. Thanks again.

The team at Leisureshopdirect.com

Read this review on Trustpilot
Stephen Thrumble
31 August 2026
Rated 5 out of 5 starsVerified

Best price on Google serch

Best price on Google serch

Date of experience: 31 August 2026

Reply from Leisureshopdirect25 September 2026

Hi Stephen,

Thanks for the review. A good price is only half of it, so we keep the range wide enough for people to find the right part in one place. We appreciate you saying so.

The team at Leisureshopdirect.com

Read this review on Trustpilot
Mr Andrew Glover
31 August 2026
Rated 5 out of 5 starsVerified

Always seem to get what I want here

Always seem to get what I want here

Date of experience: 31 August 2026

Reply from Leisureshopdirect25 September 2026

Hi there,

Thank you. Some of the spares we hold sell a handful of times a year, and we keep them anyway so somebody in your position isn't stuck. Good to hear you found yours.

The team at Leisureshopdirect.com

Read this review on Trustpilot
Noel
31 August 2026
Rated 5 out of 5 starsVerified

Easy ordering process

Easy ordering process - Items required available and a reasonable price.

Date of experience: 31 August 2026

Reply from Leisureshopdirect25 September 2026

Hi Noel,

Thank you for the kind review. Caravan and motorhome products have a lot of sizes and variations, so we try to make the right one obvious as possible. Good to hear it worked for you.

The team at Leisureshopdirect.com

Read this review on Trustpilot
Anne Crossling
30 August 2026
Rated 5 out of 5 starsVerified

Order placed quickly

Order placed quickly

Date of experience: 30 August 2026

Reply from Leisureshopdirect25 September 2026

Hi Anne,

Thanks for the review. Finding the right part number for your own model should be the easy part, so it's good to hear our listings did their job.

The team at Leisureshopdirect.com

Read this review on Trustpilot
carl
30 August 2026
Rated 5 out of 5 starsVerified

Always go stock of what I need

Always go stock of what I need

Date of experience: 30 August 2026

Reply from Leisureshopdirect25 September 2026

Hi Carl,

Thank you. We carry a lot of stock so people aren't left waiting or hunting round for it. Good to hear it worked out.

The team at Leisureshopdirect.com

Read this review on Trustpilot
John Haines
30 August 2026
Rated 4 out of 5 starsVerified

Ordering a bit long winded but got…

Ordering a bit long winded but got there in the end

Date of experience: 30 August 2026

Reply from Leisureshopdirect25 September 2026

Hi John,

Thanks for the review, and for the note about the website. We've passed it to our web team, and smoothing out the checkout is on their list. Glad the rest of the order went well.

The team at Leisureshopdirect.com

Read this review on Trustpilot
Kris
30 August 2026
Rated 5 out of 5 starsVerified

Easy to use every day

Easy to use every day

Date of experience: 30 August 2026

Reply from Leisureshopdirect25 September 2026

Hi Kris,

Thank you for the kind review. We're pleased you're happy, and we hope to see you again soon.

The team at Leisureshopdirect.com

Read this review on Trustpilot
PAUL COLLISS
29 August 2026
Rated 5 out of 5 starsVerified

An extremely competitively priced item

An extremely competitively priced item, difficult to find elsewhere, so delighted to find the two items I needed. Cost for postage too was reasonable. Thanks.

Date of experience: 29 August 2026

Reply from Leisureshopdirect24 September 2026

Hi Paul,

Thank you. Hard-to-find spares often carry a premium elsewhere, and we try not to work like this. We're pleased you found yours at a fair price.

The team at Leisureshopdirect.com

Read this review on Trustpilot
Trevor Buck
29 August 2026
Rated 5 out of 5 starsVerified

Great price

Great price. Fast delivery options.

Date of experience: 29 August 2026

Reply from Leisureshopdirect24 September 2026

Hi Trevor,

Thanks for the review. Nobody enjoys paying over the odds for a part they never planned to buy, so we work hard to keep our prices sensible. Good to hear it showed.

The team at Leisureshopdirect.com

Read this review on Trustpilot
Andy
29 August 2026
Rated 5 out of 5 starsVerified

Seemed a smooth transaction

Seemed a smooth transaction

Date of experience: 30 July 2026

Reply from Leisureshopdirect24 September 2026

Hi Andy,

Thank you for taking the time to leave a review. Straightforward service is what we aim for, so it's good to hear it went smoothly for you. All the best.

The team at Leisureshopdirect.com

Read this review on Trustpilot
Customer
29 August 2026
Rated 5 out of 5 starsVerified

Easily navigable website

Easily navigable website

Date of experience: 29 August 2026

Reply from Leisureshopdirect11 September 2026

Hi there,

Thank you. We spend a lot of time on the navigation and ease of use of the website. Good to hear it helped.

The team at Leisureshopdirect.com

Read this review on Trustpilot
pierregrange
28 August 2026
Rated 5 out of 5 starsVerified

Clear and efficient

Clear and efficient

Date of experience: 28 August 2026

Reply from Leisureshopdirect11 September 2026

Hi there,

Thank you for taking the time to leave a review. Straightforward service is what we aim for, so it's good to hear it went smoothly. All the best from the team.

The team at Leisureshopdirect.com

Read this review on Trustpilot
Devon Thackeray
28 August 2026
Rated 5 out of 5 starsVerified

Amazing! Best marketplace I've newly discovered so far

Easy to find products and even easier to order. Can't wait for what I've purchased to arrive!

Date of experience: 28 August 2026

Reply from Leisureshopdirect11 September 2026

Hi Devon,

Thanks for the review. Finding the right part number for your own model should be the easy part, so it's good to hear our listings did their job.

The team at Leisureshopdirect.com

Read this review on Trustpilot
Paul Newell
28 August 2026
Rated 5 out of 5 starsVerified

Great service

Great service. Easy to use App.

Thanks

Date of experience: 27 August 2026

Reply from Leisureshopdirect24 September 2026

Hi Paul,

Thanks for the review. We put a lot of work into the parts diagrams and search on the site, so it's good to hear you found the right spare without any problem.

The team at Leisureshopdirect.com

Read this review on Trustpilot
Amy Randall-Smith
27 August 2026
Rated 5 out of 5 starsVerified

Was one of the first to come up in an…

Was one of the first to come up in an online search and pricing was about right

Date of experience: 27 August 2026

Reply from Leisureshopdirect24 September 2026

Hi Amy,

Thanks for taking the time to leave a review. We appreciate it, and we look forward to your next order.

The team at Leisureshopdirect.com

Read this review on Trustpilot
MR. STEPHEN GATES
27 August 2026
Rated 4 out of 5 starsVerified

Had stuff I needed in stock

Had stuff I needed in stock

Date of experience: 26 August 2026

Reply from Leisureshopdirect24 September 2026

Hi there,

Thanks for the review. If a spare exists we'd rather have it on the shelf than tell you to try elsewhere, and it's good to hear we had yours.

The team at Leisureshopdirect.com

Read this review on Trustpilot