Customer Reviews

Rated 4.5 out of 5 stars on Trustpilot

TrustScore 4.6  |  Based on 8,278 reviews

Ratings and reviews last updated 8 October 2026.

Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.

In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.

We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.

Review summary

Created with AI from recent Trustpilot reviews · based on 349 reviews between 12 July 2026 and 4 October 2026

Customers repeatedly describe Leisureshopdirect as a reliable source for caravan, motorhome and camping parts, with a wide range of spares in stock and prices that compare well with other suppliers. Many mention finding items that were hard to track down elsewhere, including components for older or non-UK vehicles, and report that the parts arrived correct, well packaged and fitted as expected.

The website draws consistent praise for clear diagrams, detailed listings and a straightforward search and checkout, with repeat buyers saying the experience is the same every time. Delivery is frequently described as quick, often within a day or two, with helpful tracking and delivery options. Customer service by email is noted for prompt, knowledgeable replies that help identify the right part.

What people talk about most

Product

People report positive experiences with the product range, noting good stock levels of caravan and motorhome spares, hard-to-find parts, quality items such as coolboxes, mattresses and air conditioning units, and correct fit.

Order

People report positive experiences with ordering, noting a quick, simple purchase process, clear stock and delivery information, easy payment including PayPal, and straightforward repeat orders.

Delivery service

People report positive experiences with delivery, noting fast dispatch, arrival within a day or two, well-packaged parcels, useful tracking updates and a choice of delivery options.

Website

People report positive experiences with the website, noting easy navigation, detailed catalogues with diagrams and photographs that make identifying the right component simple, plus competitive prices shown clearly.

User experience

People report positive experiences overall, noting helpful, knowledgeable email support that identifies correct parts quickly, good communication throughout, and a service many say they return to and recommend.

Showing our 4- & 5-star reviews

alan binks
18 August 2025
Rated 5 out of 5 starsVerified

I have dealt with you on numerous…

I have dealt with you on numerous occasions and have always been pleased with the service and range of stock

Date of experience: 18 August 2025

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Andrew Briggs
18 August 2025
Rated 5 out of 5 starsVerified

Offered next day delivery with a…

Offered next day delivery with a competative price.

Date of experience: 18 August 2025

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Roger
17 August 2025
Rated 5 out of 5 starsVerified

Used them previously always helpful on…

Used them previously always helpful on the phone and in the shop

Date of experience: 16 August 2025

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Tufty
16 August 2025
Rated 4 out of 5 starsVerified

easy to navigate the website and the…

easy to navigate the website and the ability to pay with pay pal. Shame about the American date format?

Date of experience: 16 August 2025

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Martin Childerhouse
16 August 2025
Rated 5 out of 5 starsVerified

GREAT SITE AND WELL LAID OUT.

GREAT SITE AND WELL LAID OUT.

Date of experience: 16 August 2025

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Mr & Mrs S
16 August 2025
Rated 5 out of 5 starsVerified

Great service

Relatively easy to use website. Found the parts required for our Alko stabiliser. Quick delivery.

Date of experience: 6 August 2025

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Allan Stubbs
16 August 2025
Rated 5 out of 5 starsVerified

Easy purchase very quick delivery.

Easy purchase very quick delivery.
Thanks

Date of experience: 8 August 2025

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Marcus Cowley
15 August 2025
Rated 5 out of 5 starsVerified

Exactly as described

Well packaged and arrived on time, exactly as described

Date of experience: 8 August 2025

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Philip Lomas
15 August 2025
Rated 5 out of 5 starsVerified

Excellent straightforward shopping…

Excellent straightforward shopping experience, very pleased and highly recommended.

Date of experience: 15 August 2025

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PJ, Cwmbran, South Wales
15 August 2025
Rated 5 out of 5 starsVerified

Great range and quick delivery

Great range of stock, decent prices and very quick delivery.
My thetford toilet flush is now working again.

Date of experience: 8 August 2025

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Mr Alex Kerr
14 August 2025
Rated 5 out of 5 starsVerified

Ease of use

Ease of use, good information on the part description, fair price

Date of experience: 7 August 2025

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Sean Flynn
14 August 2025
Rated 5 out of 5 starsVerified

Offers a minimal discount to be used at…

Offers a minimal discount to be used at checkout but there’s no way of applying the code! Upon checking with them, they gave me the corresponding discount.

Date of experience: 14 August 2025

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Tracey Greenfield
14 August 2025
Rated 5 out of 5 starsVerified

Would definitely recommend customer…

Would definitely recommend customer service assistant Karen was very helpful thank you so much Karen for all your help

Date of experience: 7 August 2025

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B J
14 August 2025
Rated 5 out of 5 starsVerified

Great service ,an excellent product .

Great service ,an excellent product at a very good price

Date of experience: 6 August 2025

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MR ROBIN ALLEN
13 August 2025
Rated 5 out of 5 starsVerified

website gave all the relevant…

website gave all the relevant information payment process using paypal was easy

Date of experience: 13 August 2025

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