Customer Reviews

Rated 4.5 out of 5 stars on Trustpilot

TrustScore 4.6  |  Based on 8,278 reviews

Ratings and reviews last updated 8 October 2026.

Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.

In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.

We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.

Review summary

Created with AI from recent Trustpilot reviews · based on 349 reviews between 12 July 2026 and 4 October 2026

Customers repeatedly describe Leisureshopdirect as a reliable source for caravan, motorhome and camping parts, with a wide range of spares in stock and prices that compare well with other suppliers. Many mention finding items that were hard to track down elsewhere, including components for older or non-UK vehicles, and report that the parts arrived correct, well packaged and fitted as expected.

The website draws consistent praise for clear diagrams, detailed listings and a straightforward search and checkout, with repeat buyers saying the experience is the same every time. Delivery is frequently described as quick, often within a day or two, with helpful tracking and delivery options. Customer service by email is noted for prompt, knowledgeable replies that help identify the right part.

What people talk about most

Product

People report positive experiences with the product range, noting good stock levels of caravan and motorhome spares, hard-to-find parts, quality items such as coolboxes, mattresses and air conditioning units, and correct fit.

Order

People report positive experiences with ordering, noting a quick, simple purchase process, clear stock and delivery information, easy payment including PayPal, and straightforward repeat orders.

Delivery service

People report positive experiences with delivery, noting fast dispatch, arrival within a day or two, well-packaged parcels, useful tracking updates and a choice of delivery options.

Website

People report positive experiences with the website, noting easy navigation, detailed catalogues with diagrams and photographs that make identifying the right component simple, plus competitive prices shown clearly.

User experience

People report positive experiences overall, noting helpful, knowledgeable email support that identifies correct parts quickly, good communication throughout, and a service many say they return to and recommend.

Showing our 4- & 5-star reviews

Andrew Sparks
10 July 2025
Rated 5 out of 5 starsVerified

Easy to find and order product.

Easy to find and order product.

Date of experience: 10 July 2025

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Vince Wood
8 July 2025
Rated 5 out of 5 starsVerified

Emailed requesting information…

Emailed requesting information regarding spares needed had a pdf sent with breakdown of parts and alternative solutions. Excellent service from Karen.

Date of experience: 8 July 2025

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Richard Casbolt
8 July 2025
Rated 5 out of 5 starsVerified

Great company

Item was in stock, delivered promptly and was well priced.

Date of experience: 1 July 2025

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customer ken
8 July 2025
Rated 5 out of 5 starsVerified

International shipping catered for

International shipping catered for , so hopefully my order turns up in good time

Date of experience: 8 July 2025

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Steven Price
8 July 2025
Rated 5 out of 5 starsVerified

Seems a good

Seems a good. Hoping for as delivery as per your reviews.

Date of experience: 8 July 2025

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Mr Coates
8 July 2025
Rated 5 out of 5 starsVerified

Speedy efficient service

Speedy efficient service. Well priced

Date of experience: 30 June 2025

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Michael Fooks
8 July 2025
Rated 5 out of 5 starsVerified

Attempted con bordering on fraud

Having selected 48hr delivery at checkout I was being charged £19.98 for postage. I had to go back and select 24hr delivery and then 48hr delivery to get the correct value at checkout. I regard this as a major attempt to con a customer. Following this review I received a mail from the company after which they assured me this would be corrected.

Date of experience: 7 July 2025

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Nigel Murch
7 July 2025
Rated 4 out of 5 starsVerified

Good selection of parts

Good selection of parts but page crashed twice while I was trying to pay and date part of review process is confusing

Date of experience: 7 July 2025

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Mr Simon Gray
7 July 2025
Rated 5 out of 5 starsVerified

Good and professional customer service.

Good and professional customer service.

Date of experience: 27 June 2025

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John
7 July 2025
Rated 5 out of 5 starsVerified

Was having difficulty as item wasn't in…

Was having difficulty as item wasn't in stock but Karen was very helpful and helped me spend £1250

Date of experience: 7 June 2025

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CustomerKAB
7 July 2025
Rated 5 out of 5 starsVerified

Very fast service but find the postage…

Very fast service but find the postage rather excessive for such a small part

Date of experience: 30 June 2025

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Hayley Richardson
7 July 2025
Rated 5 out of 5 starsVerified

Great service

Great service, ordered a spare part and delivery was quick and affordable

Thank you so much x

Date of experience: 30 June 2025

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Michael
7 July 2025
Rated 4 out of 5 starsVerified

good price but i would have expected…

good price but i would have expected free shipping

Date of experience: 7 July 2025

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CHRISTOPHER HERON
7 July 2025
Rated 5 out of 5 starsVerified

Found what I wanted quickly

Found what I wanted quickly, good price, good website.

Date of experience: 7 July 2025

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