Customer Reviews

Rated 4.5 out of 5 stars on Trustpilot

TrustScore 4.6  |  Based on 8,278 reviews

Ratings and reviews last updated 8 October 2026.

Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.

In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.

We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.

Review summary

Created with AI from recent Trustpilot reviews · based on 349 reviews between 12 July 2026 and 4 October 2026

Customers repeatedly describe Leisureshopdirect as a reliable source for caravan, motorhome and camping parts, with a wide range of spares in stock and prices that compare well with other suppliers. Many mention finding items that were hard to track down elsewhere, including components for older or non-UK vehicles, and report that the parts arrived correct, well packaged and fitted as expected.

The website draws consistent praise for clear diagrams, detailed listings and a straightforward search and checkout, with repeat buyers saying the experience is the same every time. Delivery is frequently described as quick, often within a day or two, with helpful tracking and delivery options. Customer service by email is noted for prompt, knowledgeable replies that help identify the right part.

What people talk about most

Product

People report positive experiences with the product range, noting good stock levels of caravan and motorhome spares, hard-to-find parts, quality items such as coolboxes, mattresses and air conditioning units, and correct fit.

Order

People report positive experiences with ordering, noting a quick, simple purchase process, clear stock and delivery information, easy payment including PayPal, and straightforward repeat orders.

Delivery service

People report positive experiences with delivery, noting fast dispatch, arrival within a day or two, well-packaged parcels, useful tracking updates and a choice of delivery options.

Website

People report positive experiences with the website, noting easy navigation, detailed catalogues with diagrams and photographs that make identifying the right component simple, plus competitive prices shown clearly.

User experience

People report positive experiences overall, noting helpful, knowledgeable email support that identifies correct parts quickly, good communication throughout, and a service many say they return to and recommend.

Showing our 4- & 5-star reviews

wendy wilson
29 June 2025
Rated 5 out of 5 starsVerified

great website offers, easy checkout

simple checkout, secure, great products, great value

Date of experience: 29 June 2025

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Jayne
29 June 2025
Rated 5 out of 5 starsVerified

Excellent ordering process just hope…

Excellent ordering process just hope the delovery is as quick as promised.

Date of experience: 29 June 2025

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Adam Barnicle
28 June 2025
Rated 5 out of 5 starsVerified

Always have stock and the site is…

Always have stock and the site is really easy to use. First class!

Date of experience: 28 June 2025

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Sally
28 June 2025
Rated 5 out of 5 starsVerified

Found what I needed straight away

Found what I needed straight away, fair price, fair postage, happy camping all round

Date of experience: 28 June 2025

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Mrs Jenny Haldane
28 June 2025
Rated 5 out of 5 starsVerified

Easy to find what I wanted

Easy to find what I wanted. Good prices and quick delivery. Does what it says. A*

Date of experience: 28 June 2025

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Mrs Louise Fowler
28 June 2025
Rated 5 out of 5 starsVerified

Easy ordering process

Easy ordering process. Found exactly what we needed, quickly

Date of experience: 28 June 2025

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FRANCESCA WALKER
27 June 2025
Rated 5 out of 5 starsVerified

The website was very easy to use

The website was very easy to use - the 5% discount was a bonus. Thank you.

Date of experience: 27 June 2025

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Mr Thomas Easton
27 June 2025
Rated 5 out of 5 starsVerified

Updates on status very promt.

Updates on status very promt.

Date of experience: 17 June 2025

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Cleggy
27 June 2025
Rated 5 out of 5 starsVerified

The spare part was ordered quickly and…

The spare part was ordered quickly and without fuss.

Date of experience: 27 June 2025

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Richard D
26 June 2025
Rated 5 out of 5 starsVerified

Quick service and good help.

Quick response to my order. Helpful online instructions on changing the Thetford cassette pump. No problems.

Date of experience: 16 June 2025

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Wayne Mills
26 June 2025
Rated 5 out of 5 starsVerified

Excellent serviceEasy to order

Easy to order, quick delivery. One item was faulty and was sent a replacement immediately by first class.
Excellent service, would highly recommend to anyone and I will certainly use again when needed.

Date of experience: 19 June 2025

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