Customer Reviews

Rated 4.5 out of 5 stars on Trustpilot

TrustScore 4.6  |  Based on 8,278 reviews

Ratings and reviews last updated 8 October 2026.

Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.

In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.

We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.

Review summary

Created with AI from recent Trustpilot reviews · based on 349 reviews between 12 July 2026 and 4 October 2026

Customers repeatedly describe Leisureshopdirect as a reliable source for caravan, motorhome and camping parts, with a wide range of spares in stock and prices that compare well with other suppliers. Many mention finding items that were hard to track down elsewhere, including components for older or non-UK vehicles, and report that the parts arrived correct, well packaged and fitted as expected.

The website draws consistent praise for clear diagrams, detailed listings and a straightforward search and checkout, with repeat buyers saying the experience is the same every time. Delivery is frequently described as quick, often within a day or two, with helpful tracking and delivery options. Customer service by email is noted for prompt, knowledgeable replies that help identify the right part.

What people talk about most

Product

People report positive experiences with the product range, noting good stock levels of caravan and motorhome spares, hard-to-find parts, quality items such as coolboxes, mattresses and air conditioning units, and correct fit.

Order

People report positive experiences with ordering, noting a quick, simple purchase process, clear stock and delivery information, easy payment including PayPal, and straightforward repeat orders.

Delivery service

People report positive experiences with delivery, noting fast dispatch, arrival within a day or two, well-packaged parcels, useful tracking updates and a choice of delivery options.

Website

People report positive experiences with the website, noting easy navigation, detailed catalogues with diagrams and photographs that make identifying the right component simple, plus competitive prices shown clearly.

User experience

People report positive experiences overall, noting helpful, knowledgeable email support that identifies correct parts quickly, good communication throughout, and a service many say they return to and recommend.

Showing our 4- & 5-star reviews

John
22 June 2025
Rated 4 out of 5 starsVerified

After registration it was very easy

After registration it was very easy

Date of experience: 22 June 2025

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Steve
22 June 2025
Rated 5 out of 5 starsVerified

Have used several times and never had a…

Have used several times and never had a problem. Would recommend.

Date of experience: 22 June 2025

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Raymond McNamee
22 June 2025
Rated 5 out of 5 starsVerified

easy to sort out model number

easy to sort out model number

Date of experience: 22 June 2025

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Anthony Chaplin
21 June 2025
Rated 5 out of 5 starsVerified

Exactly the items I wanted

Exactly the items I wanted, quick & efficient service

Date of experience: 21 June 2025

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Richard
21 June 2025
Rated 5 out of 5 starsVerified

Remis rooflight spares

Parts I required were easily found and ordered on the website. Despatch time was quick and item should arrive within a couple of working days

Date of experience: 21 June 2025

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Pauline MelvilleDunfermline, GB
21 June 2025
Rated 4 out of 5 starsVerified

The pump replacement didn't fit the 335

The pump didn't fit the 335, it was too tall. I had to take the bottom half of the existing pump and replace the bottom half of new pump to get it to fit. Luckily it wasn't the bottom half of the old pump that was broken so all working now. No reflection on supplier, the packaging was genuine part, no idea why it didn't fit my 335.

Date of experience: 9 June 2025

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H Morris
21 June 2025
Rated 5 out of 5 starsVerified

Very good service

Good stock good availability, good website, quick delivery, good prices so what not to like?

Date of experience: 11 June 2025

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Peter Langford
21 June 2025
Rated 5 out of 5 starsVerified

Good range of spares for my motorhome

Good range of spares for my motorhome. Competitive prices

Date of experience: 21 June 2025

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Mr Kieron Eagles
20 June 2025
Rated 5 out of 5 starsVerified

Very helpful staff

Very helpful staff, Item as described, good price and next day delivery. Wish I could say the same for more online shops.

Date of experience: 10 June 2025

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Sally Turnnidge
20 June 2025
Rated 5 out of 5 stars

Placed an order for two Isabella chairs…

Placed an order for two Isabella chairs and footstools at a great price with free delivery. I then decided I wanted the chair bag and wondered if it could go in the same bag to save on postage. Customer service was great. They checked to see if my chairs had been shipped and kindly added the bag to the package. Very pleased. A** service!!

Date of experience: 16 June 2025

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Anne Thoms
20 June 2025
Rated 5 out of 5 starsVerified

Ordered on a Friday

Ordered on a Friday, arrived on the Saturday. Excellent service

Date of experience: 7 June 2025

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Phil Smith.
19 June 2025
Rated 5 out of 5 starsVerified

Top drawer service on price and delivery.

An excellent price paid for my air awning and backed up by an extremely quick turnaround on delivery 👌

Date of experience: 9 June 2025

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Dean HowardKent, GB
19 June 2025
Rated 4 out of 5 starsVerified

Issue resolved…

Update from my previous 1 star review. Customer service was prompt and resolved the issue. My Alde part is on its way. Thanks!

Date of experience: 19 June 2025

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